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I'm just a post away if you should have any questions. I want to ensure that you're able to credit the customers for donating the old textbooks and I'm attaching a video to serve as a reference for this:Īdditionally, the following article is a guide for applying credit memos: Apply a Credit Memo, Credit or Refund to a Customer. Since you don't have the option for checking apply credits, does the credit memo appear as Paid when you pull it up? If so, selecting the blue link below Paid, then the blue link for the date will pull up which invoice that it's applied to. I want to make sure this is resolved for you. There are three types of customer statements in.
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These are gentle, detailed reminders about upcoming deadlines. When customers have outstanding balances or invoices that will soon be overdue, you can send them a customer statement. The following article contains additional insight, as well as steps for supported browsers: Delete or Disable Cache and Temporary Internet Files in Your Web Browser. To more about applying a credit in QuickBooks Online, you can check out these articles: Handle a customer credit or overpayment in QuickBooks Online Create and apply credit memos or delayed credits in QuickBooks Online Please keep me posted on how it goes from your end. Learn how to send statements to show customers summaries of their invoices, payments, credits, and balances. Cache is designed to speed up browser loading times but can interfere with processes if too much is collected and cause unexpected behavior. If the More option isn't appearing after saving, I recommend clearing the cache of your browser as a troubleshooting step. I'm including a brief video to serve as a visual guide: Just to confirm, were you trying to delete the credit memo after saving it? The More option will not appear until the transaction has been saved. In the Make Deposits window, select the Received from the drop-down and choose the vendor who sent you the refund. If the Payments to Deposit window appears, click OK. Go to the Banking menu, then tap Make Deposits. I'd be happy to help you with credit memos in QuickBooks Online. Let me guide you on how to enter a credit memo in QuickBooks Desktop.